FAQ

We prioritize your cloud security with Two-Factor Authentication (2FA). 2FA adds an extra layer of protection by requiring users to provide two separate authentication factors: something they know (like a password) and something they have (a mobile app-generated code). To access your cloud account, users must use a mobile app, which generates a unique code for each login attempt.
This added step ensures that only authorized users can access your data, reinforcing the security of your cloud login process.

Hot Cloud Storage offers a straightforward, high-speed, and cost-effective cloud object storage solution. It simplifies the storage process by providing a single tier of highly secure, low-latency storage. Unlike some other cloud providers, there are no complicated archival or warm storage tiers to navigate. Hot Cloud Storage is designed to match or exceed the performance of the most expensive frequent-access storage tiers offered by hyperscale providers while maintaining a pricing structure closer to what you’d typically associate with slower archive storage solutions.

Moreover, with Cloud Synergy, you won’t encounter additional charges for data egress or API calls. This transparent pricing model eliminates the uncertainty often associated with using services like AWS S3 and other large-scale cloud storage providers, as well as free cloud storage providers.

Bucket Replication is a capability provided by Cloud Synergy, enabling customers to duplicate objects from a storage bucket located in one specific Cloud Synergy region to another bucket in a different Cloud Synergy region on the same continent. This feature proves beneficial for enhancing data security, adhering to compliance and sovereignty regulations, or reducing latency.

Bucket replication between Cloud Synergy regions comes at no additional cost for Cloud Synergy customers. The only associated cost is for the extra storage space required by the replicated data. There are no charges for network transfers or API requests in the process.

Public internet connections, with each data center having multiple 10 Gbps connections, for uploading your data to Cloud Synergy.

The advantages of this approach include the ability to use your existing internet connection without incurring additional costs or requiring extra provisioning.

However, there are drawbacks to consider. If you don’t have a high-speed internet connection, the data transfer process to Cloud Synergy may be time-consuming. For instance, transferring 1 TB of data can be accomplished in approximately 2 hours over a 1 Gbps connection, but it could take approximately 2 days over a 50 Mbps connection. You can perform your own calculations based on your file sizes and available bandwidth.

Cloud Synergy recalculates bucket quotas on a 24-hour cycle. When you delete files in an attempt to free up quota space, it may take up to 24 hours for our system to reflect this change, enabling you to resume data uploads.

One crucial aspect of data security in cloud storage pertains to the handling of file deletions. Specifically, when a file (referred to as an ‘object’ in the context of object storage services like Cloud Synergy) is deleted, it’s important to understand the procedures that come into play and how the disk space previously occupied by the deleted file is repurposed for storing other files. File deletions can occur at various levels, such as when you delete an individual file or when you delete a parent folder, bucket, or account.

Here’s what happens when a file is deleted on Cloud Synergy:

1. The file is internally marked as ‘object deleted,’ effectively rendering it inaccessible via storage application.

2. Metadata associated with the deleted file is removed from the Cloud Synergy database.

3. The content of the deleted file is wiped from the Cloud Synergy storage disk, and the space previously occupied by the file undergoes a secure overwrite process called ‘compaction.’ Once this secure compaction process is completed, the disk space becomes available for storing other files.

It’s important to note that once a file, folder or account is deleted on Cloud Synergy via storage application, Cloud Synergy Support cannot recover the deleted content. The content is permanently erased from Cloud Synergy at this point. To mitigate concerns related to accidental or unintended deletions, consider using additional bucket with replication.

On a related note, in the event of a failure in a Cloud Synergy storage disk containing customer content, and the subsequent need for disk replacement, Cloud Synergy adheres to a similar secure process to ensure that the data on the failed disk remains inaccessible and unrecoverable. Cloud Synergy’s erasure coding process guarantees that the disk replacement procedure is transparent and non-disruptive to customers, ensuring the preservation of file integrity and access.

Object storage in the cloud is a type of data storage service designed to store and manage large volumes of unstructured data, such as files, documents, images, videos, backups, and logs. Unlike traditional file systems or block storage, which are typically used for structured data, object storage treats data as discrete objects, each with a unique identifier (usually a unique key).

Cloud Synergy presently provides a sole category of object storage. It’s worth noting that while Amazon offers several distinct object storage classes (S3, S3 Infrequent Access, and Glacier) to cater to diverse customer needs in terms of performance and pricing, Cloud Synergy operates differently. Cloud Synergy offers superior performance compared to Amazon S3, all while maintaining pricing lower than Amazon Glacier. This unique approach obviates the need for a variety of service classes at Cloud Synergy.

When utilizing Wasabi for files smaller than 4 kilobytes (KB) in size, it’s important to note that Cloud Synergy’s minimum file size for billing purposes is 4 KB. While you can store files smaller than 4 KB with Cloud Synergy, it’s worth mentioning that, for instance, if you store a 2 KB file with Cloud Synergy, you will be billed as if it were a 4 KB file. This policy is akin to the minimum capacity charge per object policies found in certain AWS storage classes, such as AWS S3 IA, which imposes a minimum capacity charge of 128 KB.

Immutability implies that both the user and Cloud Synergy are prevented from deleting stored objects until the designated retention period has elapsed (90 days), serving as a security measure for data protection. It’s important to note that storage, whether it is immutable or not, will be subject to active storage charges.

Cloud Synergy’s free egress API request policy is intended for scenarios where you store your data with Cloud Synergy, access it at a reasonable rate, and ensure that your use case does not excessively strain our service. To clarify what constitutes a ‘reasonable rate’ and ‘unreasonable burden’ in this context, please consider the following criteria:

– If you are utilizing a validated commercial application endorsed by Cloud Synergy, you can generally expect to be in compliance with our free API request policy.

– If you are using a non-validated application that places an inefficient and excessive load on the Cloud Synergy service, we retain the right to impose limitations or suspend your service.

Please be aware that if your use case consistently surpasses the guidelines outlined in our free API request policy, we reserve the right to restrict or suspend your service.

Cloud Synergy’s free egress policy is tailored for scenarios in which you store your data with Cloud Synergy, access it at a reasonable rate, and avoid overburdening our service. To better understand what constitutes a ‘reasonable rate’ and ‘unreasonable burden’ in this context, please consider the following criteria:

– If your monthly egress data transfer is equal to or less than your active storage volume, then your storage use case aligns well with Cloud Synergy’s free egress policy.

– If your monthly egress data transfer exceeds your active storage volume, then your storage use case may not be suitable for Cloud Synergy’s free egress policy.

For instance, if you have 10 TB of data stored with Cloud Synergy and download 10 TB or less within a monthly billing cycle, your storage use case is well-suited to our policy. However, if your monthly downloads surpass 10 TB, your use case may not align with our policy.

Please note that if your use case regularly exceeds the guidelines of our free egress policy, we retain the right to limit or suspend your service.

Cloud Synergy enforces a minimum storage duration policy, which stipulates that if stored objects are removed before a specific period of 90 days. This policy is akin to the minimum storage duration policies found in certain AWS and other major cloud storage services.

Some files may contain non-ASCII characters, specifically 4-byte UTF-8 characters like emojis, within their filenames. It’s important to note that Cloud Synergy does not offer support for these characters, resulting in a 400 error message when attempting to write files with such characters in their filenames through an application. To address this issue, we advise considering a file renaming process for affected files, whenever feasible.

AWS S3 users might be familiar with certain best practices regarding object file naming. As detailed in the article below, AWS suggests incorporating some randomness into file names to enhance performance. However, this naming strategy may impose restrictions on certain users. In contrast, Cloud Synergy’s design eliminates this limitation by employing a b-tree search mechanism. This approach enables users to employ any file naming convention they prefer, granting greater flexibility and freedom in managing their data.

https://stackoverflow.com/questions/43035449/add-a-random-prefix-to-the-key-names-to-improve-s3-performance

During the initial 90-day retention period, users are unable to delete, rename, or move files within the cloud. This safeguards critical data from unintentional alterations or deletions. After the 90-day period elapses, users regain full control, allowing them to manage files according to their needs. This approach strikes a balance between data security and user flexibility, ensuring that important information remains intact before offering greater control and convenience.

Of course.

In your main cloud folder you can create an unlimited number of folders and assign access to whoever you want, or you can simply create a Ticket for Cloud Synergy support, which will do it for you

Data durability on clouds is 11x9s.

99.999999999% durability of objects over any given year makes cloud storage 1 million times more reliable than Iron Mountain’s physical storage, and without the hazards.

Which is much safer than any other solution for storing digital files.

Cloud Synergy provides seamless access to your cloud environment through various devices and platforms. Users can log in to their Cloud Synergy cloud using a web browser (Chrome, FireFox, Safari etc), web development environment (WebDev), and a smartphons via cloud app.

By supporting login access through web browsers, web development environments, and smartphones, Cloud Synergy offers flexibility and convenience to its users, ensuring that they can securely access and manage their cloud environments using their preferred devices and tools.

A private cloud, also known as an internal or corporate cloud, is a cloud computing environment dedicated to a single organization. It is built and managed by the organization’s IT department or a third-party service provider and is typically located on-premises or in a data center. In a private cloud, the infrastructure and resources are exclusive to the organization, providing greater control, security, and customization options. Private clouds can be used to host sensitive or critical applications and data that require strict compliance and regulatory requirements. They offer more flexibility and customization but require upfront investments and ongoing maintenance costs.